Question 1

How do I Place an Order?

Accepted Answer

First of all, welcome to our website! It's such a joy to have you here, clicking around. We're so excited to bring you the latest bakes and delicious scents, straight from our little kitchen! Here, you may place an order directly from our website. Please visit the Products tab to view our humble bakes, and you may make a purchase by clicking "Add to Cart" and subsequently pay for your order at "Check Out".   Currently, Cookie Crumbles SG offers only a direct payment method to our UEN Business Registration Number. As a Singaporean myself, I must admit I enjoy the convenience of mobile payments! As such, we accept PayLah!, PayNow and GooglePay. All payments should be made to our UEN Number 202123337R. You may scan the QR Code at this link for a faster check out: https://www.cookiecrumblessg.com/payment   Once your order is completed, you will receive an email invoice confirming your order.

Question 2

Can I Request for a Refund after my Order has been placed?

Accepted Answer

Unfortunately, we regret to inform that Cookie Crumbles SG is unable to accept changes or offer refunds after your order has been placed. As such, we encourage you to check your order carefully before confirmation.

Question 3

Is there Free Delivery?

Accepted Answer

Yes! Cookie Crumbles SG offers Free Islandwide Delivery (excluding Sentosa and Tuas) for all orders exceeding SGD$100.   For orders under $100, we currently are offering to co-pay delivery rates with certain spending tiers– Total purchase amount under $30 -> $10 Islandwide Delivery Total purchase amount between $30~$50 -> $7 Islandwide Delivery (Cookie Crumbles co-pays $3) Total purchase amount between $50~$100 -> $5 Islandwide Delivery (Cookie Crumbles co-pays $5) Total purchase amount exceeding $100 -> FREE Islandwide Delivery (Cookie Crumbles covers delivery charge entirely)

Question 4

Can I opt to Self-Collect?

Accepted Answer

Yes! Self-collection is available at our homebased bakery at Tampines Central 7. Kindly select the Self-Collection option upon check out and we will contact you to arrange for pick up.

Question 5

Are your products Halal?

Accepted Answer

In Singapore, Halal Certification for restaurants and food establishments are managed by MUIS, the Islamic Religious Council of Singapore. As a homebaker / small business, I regret to inform that Cookie Crumbles SG does not own a Halal Certification.   However, to better serve our Muslim friends, we strictly do not use any alcohol byproducts, gelatine, pork or lard in all our bakes. We operate in a sanitised kitchen with no cross-contamination of meats, and do not use Vanilla Extract (which contains alcohol).   As such, we welcome and hope that our Muslim friends continue to place their trust in us to bake them delicious and Halal-friendly goodies.

Question 6

I want to Order in Bulk for a Party / upcoming Event. How do I arrange this?

Accepted Answer

Thank you for selecting Cookie Crumbles SG as your choice of party snacks / corporate gifting options! We anticipate your order and look forward to baking for your event.   For bulk / corporate orders, please contact us via the message box, chat box, or directly at our business email at talktous@cookiecrumblessg.com. Orders exceeding SGD$500 will enjoy a bulk order rate which will be seperately invoiced.

Question 7

Can I choose my Delivery Date?

Accepted Answer

Yes, you most definitely can! To our best ability, we try to fulfil your requests to meet your preferred delivery dates. However, at times our order list might get quite substantial, and in such cases, you will be notified about the additional wait times.   Please specify your desired delivery date at check out. If the selected date / time is not available, you will be contacted via your provided mobile number to arrange for another agreeable date.

Question 8

Do you accept Pre-orders? How far in advance can I order?

Accepted Answer

Yes, we do accept pre-orders. You may place and pay off an order as far as up to a maximum of 6 months ahead of schedule. Please rest assured that your order will not be forgotten.

Question 9

Do you ship out of Singapore?

Accepted Answer

First of all, thank you so much for the interest! We are deeply humbled by your enquiry. Unfortunately, we regret to inform that Cookie Crumbles SG is currently unable to accept orders outside of Singapore. We look forward to serving you internationally in the future.

Question 10

The product i want is no longer available.

Accepted Answer

If you have been eyeing one of our festive favourites only to find that you hesitated too long to place an order, drop us a Whatsapp text at +65 8833 0832, and we'll see if we can squeeze in a special order just for you!   Subject to availability.

Question 11

Are you a Registered Business?

Accepted Answer

Yes, Cookie Crumbles SG Pte Ltd is a legally registered business entity under ACRA (Accounting and Corporate Regulatory Authority of Singapore). Our UEN number is 202123337R.

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